How to Unsubscribe
We make canceling your subscription simple and straightforward
📌 Quick Summary
You can cancel your RTST.ai subscription at any time using one of two methods:
- Method 1: Through the Stripe Customer Portal (Recommended)
- Method 2: Contact our support team via email
✨ Good to know: After canceling, you'll keep access to premium features until the end of your current billing period.
Method 1: Cancel via Stripe Customer Portal (Recommended)
The fastest and easiest way to cancel your subscription is through the Stripe Customer Portal. Follow these simple steps:
Check Your Email for the Subscription Confirmation
After you subscribed, you received an email from Stripe with the subject line similar to:
"Your RTST.ai subscription confirmation" or "Receipt from RTST.ai"
💡 Can't find the email? Check your spam/junk folder or search for "stripe" or "rtst.ai" in your inbox.
Click "Manage Your Subscription"
In the email from Stripe, you'll see a button or link that says:
This link will take you to the secure Stripe Customer Portal where you can manage all aspects of your subscription.
Access the Stripe Customer Portal
The link will open the Stripe Customer Portal in your browser. Here you can:
- View your current subscription plan
- See your billing history and invoices
- Update your payment method
- Cancel your subscription
🔒 The Stripe Customer Portal is secure and encrypted. Your payment information is safe.
Click "Cancel Subscription"
In the Stripe Customer Portal, find your active subscription and click the "Cancel subscription" or "Cancel plan" button.
⚠️ You may be asked to confirm your cancellation. Stripe might also ask for feedback about why you're canceling (optional).
Confirm Cancellation
After confirming, you'll see a message confirming your subscription has been canceled. You'll also receive a confirmation email.
✅ Success! Your subscription is now canceled. You won't be charged again, but you'll keep access to premium features until your current billing period ends.
Method 2: Cancel via Email Support
If you prefer, you can also cancel your subscription by contacting our support team directly:
📧 Email Support
Send an email to: support@rtst.ai
Please include the following information:
- Your account email address
- Subject line: "Cancel Subscription"
- Your full name (as it appears on your account)
- Confirmation that you want to cancel your subscription
Example Email:
To: support@rtst.ai
Subject: Cancel Subscription
Body:
Hi RTST.ai Support Team,
I would like to cancel my RTST.ai subscription.
Account Email: your.email@example.com
Full Name: Your Full Name
Please confirm the cancellation.
Thank you
⏱️ Our support team typically responds within 24-48 hours during business days. You'll receive a confirmation email once your subscription has been canceled.
What Happens After You Cancel?
✅ You Will:
- •Keep access to all premium features until the end of your current billing period
- •Retain all your previously generated content in your account
- •Be able to download your content before the period ends
- •Receive a confirmation email about your cancellation
❌ You Won't:
- •Be charged for the next billing period
- •Lose access immediately (you keep it until period ends)
- •Receive a refund for unused time (see refund policy)
- •Be able to use premium features after the period ends
📅 Important Timing Information
Your subscription billing period depends on your plan:
- Weekly Plan: Billed every 7 days
- Monthly Plan: Billed every 30 days
- Quarterly Plan: Billed every 90 days
💡 Pro Tip: Cancel any time before your renewal date to avoid being charged for the next period. You can find your next billing date in the Stripe Customer Portal or in your subscription confirmation email.
What Happens to Your Account and Data?
📦 Your Account
After your subscription ends:
- Your account remains active but converts to a free tier (if available)
- You can still log in to access your account settings
- Premium features will no longer be accessible
- You can resubscribe at any time to restore premium access
🗂️ Your Data
We handle your data according to our Privacy Policy:
- Generated Content: Remains in your account for 90 days after subscription ends, then may be deleted
- Uploaded Photos: We recommend downloading your content before canceling
- Account Information: Retained unless you request account deletion
- Billing History: Retained for legal and tax purposes
💾 Download Your Content: We recommend downloading all your important generated images and videos before your subscription period ends.
🔄 Resubscribing
You can resubscribe to RTST.ai at any time:
- Visit our pricing page to choose a new plan
- Select your preferred subscription tier
- Your previous account history and settings will be restored
- Premium features will be immediately reactivated upon payment
💰 Refund Policy
Important: Subscription cancellations do not automatically qualify for refunds.
According to our Terms and Conditions, refunds are only provided when:
- Core AI generation features are completely non-functional
- The service is unavailable for extended periods
- We are unable to deliver advertised features
If you believe you qualify for a refund under these conditions, please contact support@rtst.ai within 7 days with detailed information about the issue.
❓ Frequently Asked Questions
Q: Will I lose access immediately after canceling?
A: No! You'll retain full access to all premium features until the end of your current billing period. For example, if you cancel on day 15 of a monthly subscription, you'll still have access for the remaining 15 days.
Q: Can I get a refund for unused time?
A: Generally, no. Subscriptions are non-refundable unless the Service's core features are not working. Please review our full refund policy for details.
Q: What if I can't find the Stripe email?
A: Check your spam/junk folder first. If you still can't find it, contact us at support@rtst.ai and we'll send you a new link to manage your subscription.
Q: Can I pause my subscription instead of canceling?
A: Currently, we don't offer a pause feature. You'll need to cancel and resubscribe when you're ready to return. Your account information will be retained.
Q: Will my credits roll over if I resubscribe later?
A: No, unused credits expire at the end of each billing period and cannot be carried over or restored after cancellation.
Q: How long does cancellation take to process?
A: Cancellation through Stripe is instant. If you cancel via email support, it typically takes 24-48 hours during business days.
Still Need Help?
Our support team is here to assist you with any questions or concerns about canceling your subscription.